Shipping Policy

BRANCH DELIVERY TERMS & CONDITIONS

  • Due to limited storage space, orders are to be collected from our Mediaspace Solutions Branch within 5 days of arrival.
  • All samples will need to be returned to our Mediaspace Solutions Branch within 4 working days, in the original packaging and original condition.

DELIVERIES:

  • Durban deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Cape Town deliveries require 48 hours from the time of dispatch to arrive at your chosen address. (excluding weekends).
  • Port Elizabeth deliveries require 48 hours from the time of dispatch to arrive at your chosen address. (excluding weekends).
  • Bloemfontein deliveries require 24 hours from the time of dispatch to arrive at your chosen address. (excluding weekends).
  • Namibia deliveries require 48 hours from the time of dispatch to arrive at your chosen address.(excluding weekends).
  • Botswana deliveries require 48 hours from the time of dispatch to arrive your chosen address. (excluding weekends).
  • Deliveries to Namibia and Botswana are only done for clients residing in these areas. Please contact your Account Manager for more detailed information about deliveries to Namibia and Botswana as they have different VAT implications.
  • Mediaspace Solutions will not be held responsible should the above delivery times not be met, whether through the fault of Mediaspace Solutions or the courier company.

DELIVERY SERVICE (BOOKED VIA WEBSITE):

  • Deliveries can be booked to destinations within South Africa only.
  • Orders will only be dispatched for delivery once all invoices booked on the same delivery are ready for collection. If there are branded orders on the invoices booked for the same delivery, all job cards on the invoices must be ready for collection before the order is dispatched for delivery.
  • COD clients: branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
  • In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection. Payment for a delivery only invoice post orders being ready for collection may affect the delivery lead-time. Should you require a guaranteed delivery date, please book your delivery accordingly, bearing in mind the total lead-time for the invoice/s you are couriering.
  • Mediaspace Solutions will not be held responsible should the above delivery times not be met, whether through the fault of Mediaspace Solutions or the delivery service.
  • Day 1 of the delivery lead-time is the day after the goods have left Mediaspace Solutions.
  • Delivery lead-times are dependent on consignment weight, service selected and destination.
  • As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.
  • Branding lead-times exclude delivery lead-times.
  • Delivery cannot be cancelled once the order/s are on a collection shelf.

SAMPLE ORDERS:

  • You can place your orders online or email your Account Manager.

UNBRANDED BULK ORDERS:

  • Unbranded bulk orders will be dispatched the day after both the payment has been received and the branch selection has been updated. If however your order is ready earlier, we will do our utmost to get it onto that days truck.
  • If you place your order online, you can do so until 23h00 and your order will be dispatched the following day (provided payment is made and the branch delivery selection has been updated by 11h00 the following day).