Terms & Conditions

Privacy Policy

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Sample policy

We understand that our clients require samples in order to close a deal.

Mediaspace Solutions sample policy is as follows:
  • Samples are available for purchase and collection from our Mediaspace Showroom.
  • Samples with an individual product price of less than R30 excluding VAT may not be returned.
  • Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.
  • Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples.
  • Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
  • It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
  • Damage to any part of sample or packaging will result in samples not being accepted for return.
  • Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.

Branding Terms and Conditions

ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / JPG

Vector artwork is preferred.

TIPS TO HELP YOU PREPARE YOUR ARTWORK

  • All fonts must be converted to curves to avoid font substitutions.
  • Please include font and size if typesetting is requested.
  • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • Please forward the electronic artwork directly to your Account Manager at Mediaspace Solutions.
  • Upon written approval of layouts please confirm with your Account Manager that they have received your signoff. Alternatively you can do this online.
  • Mediaspace Solutions cannot take responsibility for non-delivery of orders if layout approval is not received.
  • Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
  • Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
  • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

ARTWORK FEES

  • Artwork received in the correct format will not be charged for.
  • Artwork not received in the correct format will attract a redrawing fee of R350 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.

General Terms and Conditions

  • Once stock has been collected/delivered from/by Mediaspace Solutions, Mediaspace Solutions has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

Refunds and returns:

  • It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
  • In the case of stock being sent by courier to regions outside of Durban (i.e. Johannesburg, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
  • Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • We do not accept returns on discontinued and clearance items.
  • We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730
  • The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
  • Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).
  • Lead times exlude weekends, South-African public holidays and Mediaspace Solutions annual shutdown period.

PAYMENT

  • We accept MasterCard, Visa and Debit cards (We do not accept Amex and Diners).
  • We encourage EFT’s and have facilities at our offices to make Internet and Card payments.
  • Stock will only be released once proof of payment has been received.
  • Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.
  • For orders that require branding, branding will only commence once stock and branding has been paid for in full.
  • Please contact your Mediaspace Solutions Manager to confirm that we have received your proof of payment, once payment has been made.
  • Mediaspace Solutions cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

ORDERS COLLECTED BY COURIER

  • Please accurately complete all the required fields on the form and either email back to your Account Manager or to our collections department, or else fax back to the number listed on the form. Clients who complete the form and return it several hours prior to their couriers (or drivers) collecting their orders, experience shorter waiting times and a more efficient experience overall.
  • Please do not send your couriers to collect orders until you have received an email from Mediaspace Solutions notifying you that your goods are ready for collection. Once the emailed invoice is received, your order is ready for collection.
  • Please ensure that your courier knows who they are collecting for and how many orders they are collecting. All relevant invoice numbers must appear on the collection form.
  • Stock will not be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Mediaspace Solutions, and confirmed that we have received the proof of payment.
  • If your account is in credit, please advise us upfront to use your credit to clear the relevant invoices otherwise your credit will not be used.

MEDIASPACE SOLUTIONS CANCELLATION POLICY

  • Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
  • Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • Branding will not commence until full payment has been received for COD clients.
  • In the case of cancelled orders where layouts have been done, a layout fee of R100 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of order.
  • No cancellation of orders will be accepted once final approval of artwork has been received.
  • Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
  • Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.
  • Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Mediaspace Solutions management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your Account Manager in this regard.

BRANCH DELIVERY TERMS & CONDITIONS

  • Due to limited storage space, orders are to be collected from our Mediaspace Solutions Branch within 5 days of arrival.
  • All samples will need to be returned to our Mediaspace Solutions Branch within 4 working days, in the original packaging and original condition.

DELIVERIES:

  • Durban deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Cape Town deliveries require 48 hours from the time of dispatch to arrive at your chosen address. (excluding weekends).
  • Port Elizabeth deliveries require 48 hours from the time of dispatch to arrive at your chosen address. (excluding weekends).
  • Bloemfontein deliveries require 24 hours from the time of dispatch to arrive at your chosen address. (excluding weekends).
  • Namibia deliveries require 48 hours from the time of dispatch to arrive at your chosen address.(excluding weekends).
  • Botswana deliveries require 48 hours from the time of dispatch to arrive your chosen address. (excluding weekends).
  • Deliveries to Namibia and Botswana are only done for clients residing in these areas. Please contact your Account Manager for more detailed information about deliveries to Namibia and Botswana as they have different VAT implications.
  • Mediaspace Solutions will not be held responsible should the above delivery times not be met, whether through the fault of Mediaspace Solutions or the courier company.

DELIVERY SERVICE (BOOKED VIA WEBSITE):

  • Deliveries can be booked to destinations within South Africa only.
  • Orders will only be dispatched for delivery once all invoices booked on the same delivery are ready for collection. If there are branded orders on the invoices booked for the same delivery, all job cards on the invoices must be ready for collection before the order is dispatched for delivery.
  • COD clients: branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
  • In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection. Payment for a delivery only invoice post orders being ready for collection may affect the delivery lead-time. Should you require a guaranteed delivery date, please book your delivery accordingly, bearing in mind the total lead-time for the invoice/s you are couriering.
  • Mediaspace Solutions will not be held responsible should the above delivery times not be met, whether through the fault of Mediaspace Solutions or the delivery service.
  • Day 1 of the delivery lead-time is the day after the goods have left Mediaspace Solutions.
  • Delivery lead-times are dependent on consignment weight, service selected and destination.
  • As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.
  • Branding lead-times exclude delivery lead-times.
  • Delivery cannot be cancelled once the order/s are on a collection shelf.

SAMPLE ORDERS:

  • You can place your orders online or email your Account Manager.

UNBRANDED BULK ORDERS:

  • Unbranded bulk orders will be dispatched the day after both the payment has been received and the branch selection has been updated. If however your order is ready earlier, we will do our utmost to get it onto that days truck.
  • If you place your order online, you can do so until 23h00 and your order will be dispatched the following day (provided payment is made and the branch delivery selection has been updated by 11h00 the following day).

PAYMENTS:

  • Please send your proof of payment for all orders to jayde@mediaspace.co.za
  • Your Account Manager will contact you if any unforeseen issues arise.

PLEASE NOTE:

  • Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.------------------------------